The management team behind Community Care Support are professionals in their own right with qualifications in nursing, social work, health and social care and public health. They have vast experience working in various social care departments and for the NHS.
Community Care Support provides services to adults, families and young people. We mainly work in the Stoke on Trent area but often work in other areas of Staffordshire and West Midlands. We were established to provide an effective and efficient health and social care service to the community. Over the years, we have been shocked by hearing about some negative experiences and the state of affairs in social care services.
At Community Care Support we offer an independent service, tailored, person centred, anti-oppressive and anti-discriminatory. We are guided by our values for confidentiality , privacy and by our theme of providing ‘care as it should be’.
Community Care Support aims to ensure people who use our services are assisted to make their own decisions and feel that they are treated with respect and dignity.We will always value people using our services and endeavour to work safely while providing quality care.We aim to provide relaxed,non-intrusive services at convenient times agreed by you.
We believe our services can make a difference! We always work in partnership with service users and other stakeholders. We value feedback from our service users and conduct various audits to ensure quality care. The audits are designed to highlight areas we are doing well and those needing improvement. We aim to employ and adopt recommended changes as soon as possible.
Community Care Support aims to meet all employment legislation and be a responsible employer and care provider. Our organisation has embedded health and safety procedures through out our service delivery.
Community Care Support believes to provide a quality service; we have to invest in our workforce. We start with a comprehensive recruitment process, which includes an interview and following up on references. We also verify professional competency, reliability, timekeeping and many other qualities that make a good worker.
All workers will have an enhanced DBS check and training opportunities. Our workers are trained to deliver a high quality service. They will all hold a minimum or be working towards obtaining a QCF Level 3 in Health and Social Care. There will be statutory training in manual handling, risk assessments, health and safety, confidentiality and vulnerable adults awareness.
A comprehensive induction will be provided to all new employees, which includes familiarising themselves with policies, procedures and shadowing other experienced workers. There will be regular supervision, team meetings and a personal development review for every worker annually. All workers will be expected to develop the knowledge, skills and professional behaviour necessary for good safe working practice.