Referral Process

Thank you for considering to use Community Care Support. In order to start using our services, you will need to fill out our initial contact referral form.This form is available online here. You can also fill the template based form found below. Please fax or email the form using our contact details found here. This form will ask you basic questions about your self and highlight the areas you need help with.We will then arrange to meet you to discuss your needs and expectations.

We will carry out an assessment of your needs and agree with you how we can meet those needs. Please note,we are not a domiciliary care agency and do not provide personal care.We are currently seeking registration with CQC in order to provide this service in the near future .A care plan is then written up showing the required interventions to meet your needs .A care plan is a detailed account of duties which the support worker needs to do when they visit you.

We will then allocate a regular worker or a set of workers depending on your needs.We will introduce you to other workers in case your regular worker or workers are unavailable due to various reasons such as annual leave and sickness. Our workers do not wear uniforms when in the community as we aim to provide a discreet service. All our workers are aware of infection control measures and will wear aprons and protective when needed. All workers will carry an ID.

Community Care Support aims to provide an exceptional service with a high degree of continuity and commitment at all times. We are committed to provide highly trained and experienced staff at all times.Your service will be reviewed periodically to ensure we are still meeting your needs. However, Care Workers will monitor your care plan and if at any time it is felt your needs have changed a review will be held. You can also ask for your care plan to be reviewed at any time.

Community Care Support aims to provide support as agreed in your care plan in such a manner that enables you to feel confident, supported, reassured and satisfied. We aim to involve you and your family (with consent) about any aspect of your care. Community Care Support promises to always listen to you, be open and honest with you and work towards continual improvement of our services. We aim to be sensitive to the potential loss of dignity and privacy associated with having people visiting your home. Community Care Support aims to ensure that every person being cared for is given respect as a unique individual, regardless of status, gender, religion, age, race, culture, language and their ability to contribute to the community.